Instructor Support
Support Hours
In order to provide the best experience for our customers, we've upgraded our support schedule:
Self-help via Knowledge Base:24/7
Chat:24/7
Email:24/7
Instructor Phone:M-F 8AM – 8PM ET
To find answers to your most common questions consult our Knowledge Base articles.
Frequently Asked Instructor Questions
Some of the questions most frequently asked by instructors are listed below. If you can't find the answers to your questions, you can contact us using the information to the right.
General Questions
- I'm an instructor who’s new to MyLab/Mastering New Design. How do I get started?
- How do I contact the publisher regarding a content issue?
- How are international course times affected by U.S. time zone changes?
- In what ways is MyOMLab® accessible? Where can I find accessibility resources?
- How can I get educator training on the use of a Pearson web site?
- How do I send an email to 24/7 Pearson Technical Support?