New Support Hours
In order to provide a better experience for our customers, we've upgraded our support schedule, beginning July 12th:
Self-help via Knowledge Base: 24/7
Chat: 24/7
Email: 24/7
Instructor Phone:
M-F 8AM - 8PM ET
To find answers to your most common questions consult our Knowledge Base articles.
Frequently Asked Instructor Questions
The questions most frequently asked by instructors are listed below. If you can't find the answers to your questions below, you can contact us using the information to the right.
The questions most frequently asked by instructors are listed below. If you can't find the answers to your questions below, you can contact us using the information to the right.
Contact Us!- Live Chat!
- Send a Question
- Call Us: 1-888-433-8435 (Toll free in the US)
- How do I contact the publisher regarding a content issue?
General
How are international course times affected by U.S. time zone changes?
How can I get educator training on the use of a Pearson web site?
How do I create an account and use the 24/7 Pearson Customer Technical Support web site?
Installation and System Questions
How can I access my course using Windows XP 64?
How do I use the Browser Check in myomlab™?
How do lab admins install myomlab in a computer lab?
Access codes and login information
Where can I find information about my Pearson Education account?
I don't have an access code. What should I do?
Grading
How is Gradebook performance affected by class size and number of results?